DIY Guide to Lean for SMEs

Book title: Practically Lean

Author: Nigel Barnes

Practically Lean is a new book giving small and medium enterprises a useful boost in being able to ride out the current economic storm. Many large organisations turn to top consultancies to give them a new perspective and to find innovative new ways to improve during these difficult times. However, this is not an option for many smaller businesses, especially those struggling to keep afloat.

This new illustrated guide, backed up with a wealth of online resources has been developed to give these small businesses that same advantage, explaining the core principles behind lean management and guiding the reader along logical, jargon-free steps so they can implement their own business changes and increase their competitiveness regardless of industry sector.

The philosophy behind Practically Lean is to help the reader understand the key lean
management principles so they can then make the changes that are right for their own
business and the way they work. The book is not prescriptive, but guides the reader by asking questions and getting them to formulate their own answers. The result is very pragmatic and readable, with techniques, tips, information, checklists and planners, so the user can get to work immediately.

The book is available in print and also in electronic book format, the latter having the advantage of direct links to the supporting website.

“Times are tough, and this guide gives small businesses access to the key elements of lean management that larger organisations have had for years. It will help them take a step back and challenge and re-think how they are currently working in a positive and constructive way.” said Nigel Barnes.

More information including a downloadable extract can be found at ww.practicallylean.com.


Design for Six Sigma for Green Belts and Champions
By Howard Gitlow, David Levine, Edward Popovich

Published June 5, 2006 by PH Professional Business

Most Six Sigma books are targeted at manufacturers, and don’t reflect the unique implementation challenges service companies face. This book fills the gap. Using its practical, start-to-finish guidance, service company teams can utilize Six Sigma to drive powerful bottom-line benefits. The authors systematically introduce the management foundation required to implement Six Sigma successfully. Readers will discover how to lead teams to achieve results in shorter time frames, and present projects to executives concisely and effectively. This book thoroughly covers every stage of the DMADV Design for Six SigmaÂŽ Management improvement model: Define, Measure, Analyze, Design, and Verify/Validate. Outputs from Minitab, JMP and SigmaFlow are illustrated and provided on CD-ROM and through downloadable date sets and templates.


A Guide to Continuous Improvement Transformation

Book Title: A Guide to Continuous Improvement Transformation

Authors: Aristide van Aartsengel & Selahattin Kurtoglu

Review by Steven Bonacorsi

I found Dr. Aartsengel & Dr. Kurtoglu’s book “A Guide to Continuous Improvement Transformation” extremely valuable in guiding business leadership through the art of delivering continuous improvement projects both short-term and long-term. The guidance provided in the book, will help leadership avoid the pitfalls that have resulted in transformations that have failed, while focusing on those lessons learned that have created successful change.

I first met Aristide van Aartsengel, Ph.D., and Six Sigma Master Black Belt and Selahattin Kurtoglu Ph.D., and Project Management Professional (PMP) on the LinkedIn Lean Six Sigma Group open forum discussions. I am the owner of the Lean Six Sigma group with over 200,000 members. We shared numerous discussions around continuous improvement across various industries.

One of the challenges I struggled with as a Master Black Belt and Change Leader is that I get a different answers to “Are we doing things right?” from everyone I ask. It appears every practitioner can point out things we should be doing more of and less of, but there is no consensus on what are the “best” things we should be doing to ensure we do not create a “flavor of the month” process improvement program, and truly develop a culture that embraces continuous improvement.

Too many business process improvement books focus on the tools and methods we use, and understandably as there is a huge learning curve that has to be achieved to reach a level of proficiency as a practitioner. What are often lacking are the Leadership skills, the Deployment Planning, the soft skills, and most importantly the constant need to build a trusted advisor relationship with our employees, customers and suppliers.

What is the reasons process excellence programs fail? This question is constantly being asked, and while there are many reasons, the one that always stands out is the lack of Leadership support. The problem I have with this finding is that I have worked with thousands of Leaders and have never met even 1 that wanted business process improvement to fail. It is the opposite, they want them to succeed, they want to see the Return on Investment, the link of projects to strategic objectives, to create greater customer value, and to build the organization resources towards a culture that is data driven and customer-focused. But wanting success and executing success can be a gap that even the most experienced practitioner cannot close. So while the tools and methods are important, those wielding those tools are more important. Leadership is critical to bringing the vision, the priority, the strategy, bringing the practitioners together; creating a culture that collaborates continuously towards operational excellence.

A Guide to Continuous Improvement Transformation is broken into 12 main segments, 28 Figures, 11 tables, over a total of 204 pages, incorporating the Work Breakdown Structure, and organized to easily lookup and find information fast. There are hundreds of references leveraging other thought leaders and published works, and a simple index to assist in finding information easily.

A Guide to Continuous Improvement Transformation provides Business Leadership, Champions, and Master Black Belts with a systematic guide “how to” create an environment that will enable continuous improvement transformation to occur. The guide addresses “How to” create that Strategic link that practitioners need your support to ensure projects are aligned towards your goals and objectives. The book addresses the performance measurements and management everyone has been wanting every year, it has a focus on what you need to do to build commitment and alignment to those measures. There is a strong focus to building teams, the soft skills needed in change management, as well as your need as a leader to remove issues and barriers that fosters a resistance to change.

In Summary, A Guide to Continuous Improvement Transformation addresses the sustainability challenges that we face in building a culture that is data-driven, customer focused, and committed to continuous improvement that will deliver a Return on Investment, Strategic objectives, and alignment to the values of the business.

I recommend the “A Guide to Continuous Improvement Transformation” for Business Leaders, Deployment Champions, Master Black Belts, Project Managers and Black Belts and hope you find it as valuable as I, in achieving continuous improvement results and success in your process transformations.


Living the 80/20 Way
By Richard Koch

Published by Nicholas Brealey Publishing

From the man who energized legions of people with the 80/20 phenomenon comes a proven, practical program for anyone who wants to achieve extraordinary results without extraordinary effort.

With his first mega-bestseller, The 80/20 Principle, Richard Koch applied a century-old economic principle—80 percent of results come from 20 percent of our efforts—to show companies how to drive business performance. The 80/20 Individual showed how to release the potential of the 80/20 principle in the workplace.

Now in this original and provocative sequel to these classic bestsellers, Koch shows step by step how to harness the power of the 80/20 principle to revolutionize our personal lives:

  • Make a good life, not just a living
  • Do what you are good at and be twice as successful in less than half the time
  • Chuck your To-Do List and make yourself a Not-To-Do List

Living The 80/20 Way applies Koch’s less is more and more with less ideas to your best 20 percent in everyday life: how to get work you enjoy, how to build stronger relationships with family and friends, and how to unmask the mystery of money.

A self-made millionaire and best-selling author, Koch pioneered the idea that we can achieve more if we relax, enjoy life, and focus on the few things that matter most to us as unique individuals. Here he makes immensely practical the proven 80/20 sensation he lives himself and created for millions of others. Now each of us has the power to work less, fulfill our passions, create great new wealth, and thrive amidst a world of increasing choices and chaos by Living the 80/20 Way.

Read an interview with Richard Koch here.


Value-Driven Channel Strategy: Extending the Lean Approach
By R. Eric Reidenbach and Reginald W. Goeke

Published by ASQ Press in 2006

Value at the point of production does not automatically translate into value at the point of consumption. Augmenting Lean thinking with a more robust and substantial customer value basis makes it even more powerful when applied to the organization’s value stream. Value-Driven Channel Strategy: Extending the Lean Approach unleashes the principles of Lean thinking as a strategic tool to do just that. As authors Reidenbach and Goeke argue throughout this book, an organization’s ability to use Lean techniques not only to eliminate non-value adding costs but also to use the same Lean tools to enhance its competitive value proposition is to realize the full power and potency of lean. The concepts explained are pertinent not only to manufacturing but also service organizations that move products/services through channels of distribution.

The book will challenge managers from a number of distinct organizational areas to think about the way they view their business. Those in marketing, quality, logistics, Six Sigma, customer relationship management (CRM), market research and business intelligence will find the book extremely useful. The principles outlined apply to commercial banks, healthcare and insurance, as well as to the automotive or pharmaceutical industries.


A Business Approach to Training and Development
By Kaliym Islam and Ed Trolley

Published by Pfeiffer

Is ISD dead? Is Kirkpatrick’s model ready for the attic?

In his book, Developing and Measuring Training the Six Sigma Way: A Business Approach to Training and Development, Kaliym Islam challenges training professionals to use Six Sigma tools to drive training initiatives.
From his point of view, traditional instruction systems design and Kirkpatrick’s model of evaluation focus on evaluating the wrong things: learning goals rather than business goals. Islam carefully lays out a systematic process that will ensure that training programs are truly driven by business issues.

This book translates the Six Sigma methodologies, tools and techniques that are already accepted and embraced by business stakeholders in a way that is customized specifically for the design and implementation of employee development programs. It presents tools in an understandable format that is tailored for implementation in the development and measurement of employee learning programs—the DMADDI process: Define (Identifying the business opportunities); Measure (What business targets do we need to meet?); Analyze (What needs to be learned?); Design (How should we teach it?); and Develop (Does our prototype match our design?); Implement (Did we meet business and instructional requirements?).


Digital Services

Even when the Atlantic City Free Public Library facilities are closed, you can still take advantage of our services. The library offers a variety of premium eResources that are available 24/7 to cardholders who have Internet access. 

E-Resources

Digital Services

Even when the Atlantic City Free Public Library facilities are closed, you can still take advantage of our services. The library offers a variety of premium eResources that are available 24/7 to cardholders who have Internet access. 

E-Resources

A Quiet Disaster: Mexico City, Mexico

This is the latest installment of Public Streets, an urban observation series created by Ellis Avery and curated by Abigail Struhl.


After the pandemic struck Mexico City in early March, the frantic rhythm of urban life slowly began to wind down to a standstill—like a giant animal clumsily tumbling into its deathbed. The hip and thriving Roma neighborhood, a usual meeting point for both young residents and tourists, suddenly looked like a little provincial town in the middle of nowhere: a car here or there, forsaken gardens in once-crowded plazas, businesses in ruin, all sounds safely sealed behind the walls of its mid-20th century townhouses and apartment buildings. It was a peaceful image, but also, in a way, an apocalyptic one. And, to be sure, for most residents of the capital, it was like witnessing an impossible sight, an aberration.

Historians date the explosion of Mexico City’s growth as somewhere in the 1970s. By the mid-’80s, in any case, the city’s population had already reached 14 to 16 million inhabitants (the figure is a little above 20, nowadays). In just one decade (1970–80), the number of registered cars tripled. Suburban neighborhoods probably did so, too. Pollution expelled the volcanoes from the landscape, and crime grew out of control. Witnessing such a rapid and dramatic transformation, writers in the 1990s, such as Carlos Fuentes, Hugo Hiriart, or Guillermo Sheridan, could not help but turn the city into the setting of a series of apocalyptic novels that flirted with the idea of a coming disaster.

With the pandemic, Mexico City is living through a disaster of its own—a very real one. Those apocalyptic writers in the 1990s could only imagine the end of the city as a tumultuous affair, so they would likely be surprised by the suddenness with which the capital took on the guise of a ghost town.

Lockdown in Mexico City was a peaceful image but also, in a way, an apocalyptic one.

Hiriart published, in 1992, a novel titled La destrucción de todas las cosas (which could be rendered in English as The destruction of everything). Closely rewriting the history of the Spanish conquest of Aztec Tenochtitlan, Hiriart describes the conquest of modern Mexico City by an army of aliens. The aliens arrive to a city already drowning in chaos, so much so that they are forced to assume that it is actually a Mexican war strategy. The narrator, a chronicler of his hometown’s destruction, gloomily dispels this notion: “But you will ask, who governed Mexico? Truth is nobody knew anything. We weren’t dribbling or doing shadow boxing; we simply couldn’t look far ahead.” Hiriart’s novel thus places its bet for the capital’s end in the boisterous self-sabotage of a disorganized urban machinery, in which, as a traditional saying goes, everyone just wanted to draw water to their own mill.

But by far the best-known chronicler of daily life in the apocalyptic Mexico City of the 1990s was pop-culture enthusiast Carlos Monsiváis. His 1995 Los rituales del caos (loosely, The chaos rituals) employs the street-level point of view of the flaneur, in order to capture an array of fleeting scenes in the megalopolis. His chronicles combine description with a series of statements that revolve around the unrestrained chaos of urban life. He claims, for instance, that the city “is the multitude that surrounds the multitude,” or that daily traffic jams are “a prison with mobile cells.” He further brands the city “the lab of extinction” and argues that people who use the subway in rush hour have to learn the skill of losing body mass all of a sudden only to recover “their usual weight and form” once they step out of the train (YouTube videos featuring the infamous Pantitlán station may confirm this).

In the end, Monsiváis claims, “staying in the capital of the republic means facing the risks of pollution, the ozone, thermal inversion, lead in the blood, violence, the rat race, the loss if individual meaning.” Monsiváis, like Hiriart, is baroque in style. Both authors provide labyrinthine texts riddled with complex syntaxes—not to mention an overdose of adjectives, or the fact that enumeration is their distinctive stylistic trait, one that creates a sense of excess. It is as if these authors want their sentences to be as chaotic and exaggerated, as crowded and paradoxical, as agglomerated as the city they are trying to describe appears to them.

After almost half a year disguised as a quiet little town that would have shocked the likes of MonsivĂĄis and Hiriart, Mexico City seems to be slowly waking up again, quite possibly to a new reality. With the region still surfing the pandemic wave and already on the shore of a severe economic depression, though, the lingering calm feels like the few seconds that precede one of those deafening summer storms that, every afternoon, fall on top of the city that used to be a big lake hidden high up in the mountains.

 

This article was commissioned by Abigail Struhl. icon

Featured image: Calle Madero totalmente vacĂ­a: Una escena para no olvidar (detail) (2020). Photograph by Eneas De Troya / Flickr